Game Pass Ultimate Xbox Games Playstation Games Guide & Info

Frequently Asked Asked Questions

When you purchase a game, we will send you account login details with the purchased game inside of it.

 

When you purchase a Game Pass Ultimate account, we will send you account login details with the game pass ultimate subscription prepaid applied to it for the amount of months you paid for.

 

If you purchase a Game Pass Ultimate digital code, you will receive a digital code + a guide on how to apply it.

Yes, all our products are 100% secure & legal. We do not sell hacked accounts or anything of that sort.

Court of Justice of the European Union Judgment in Case C-128/11 "An author of software cannot oppose the resale of his ‘used’ licenses allowing the use of his programs downloaded from the internet"

https://curia.europa.eu/jcms/upload/docs/application/pdf/2012-07/cp120094en.pdf

You should receive your order within 30 minutes to an hour of placing your order. In some occasions it can take up to 24 hours.

We do not have any region restrictions.

 

The game pass ultimate does not have any region restrictions but Cloud gaming might not be available in your region. Use a VPN from an eligible country to use cloud gaming.

 

PS/Xbox games do not have any region restrictions.

Due to the fact that we are a digital store, no returns will be accepted once delivered.

 

This policy does not apply if you received the wrong item or you are having an issue with your order. Read our warranty policy for more information

PayPal, BTC, Bitcoin Cash, and LTC. Please note all orders paid with PayPal go through a fraud verification procedure.

 

If you want to pay using a different payment method contact us.

Contact our live support immediately and request the change or cancellation. Be as quick as possible, once your order is delivered, no changes or cancellations will be accepted.

You can checkout as a guest and use this link to check the status of your order.

If you create an account during checkout or placed an order while you were logged in, you can see your order in your Account > Orders.

 

If you checkout as a guest use our dedicated Track Your Order page.

PlayStation/Xbox Games Warranty Information

All purchased games on our website come with a lifetime warranty. We will replace the game without additional costs if you encounter any problems that makes you unable to use the game, if it isn't your fault. If the game is not available on our website anymore we will refund you, or give you store credit, whichever you prefer.

 

Our warranty is in place for your safety. We guarantee you won't have any issues as long as you follow our simple guides to install your game(s).

 

Xbox Game Pass Ultimate Warranty Info

The Game Pass Ultimate warranty is valid for the same amount of months as your purchased order. Example: A 12 month order will come with a 12 month warranty. Your order will be replaced or refunded if you encounter an issue that makes you unable to use the Xbox Game Pass Ultimate, if it isn't your fault.

 

Our warranty is in place for your safety. We guarantee you won't have any issues as long as you follow our simple guide to use the Game Pass Ultimate.

 

Warranty Claim Process

Contact us via our contact form or live chat. We will walk you through the process.

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